July 2025

This August our staff will be out knocking on doors to talk to you about your experience of ISHA. In addition to hearing your feedback, we'll also use this opportunity to check the information we hold about you and your household to help us plan and deliver our services to you effectively.

Working in pairs, they'll speak to you in person, record any issues that need completing and update you on the opportunities available for you to get involved in shaping the services we provide.

You'll receive a letter if we're coming to you.

Your safety is our top priority. We’re proud to work in partnership with residents to keep our homes secure and our communities thriving. That’s why we need to talk about the dangers of e-bikes and e-scooters being left in communal areas and fire exit routes.
 
Fires caused by e-bikes and e-scooters are increasing — and worryingly, a high percentage of these involve converted bikes and batteries. These fires can start suddenly, spread rapidly, and produce toxic smoke. If an e-bike is blocking an escape route, it could prevent people from getting out safely in an emergency.

Exciting news for you about the way you will soon be able to access our services! We’re launching your new resident services portal, My Home, and if you register quickly, you could win a prize. 

You will be able to access your tenancy details, check your rent payments, follow progress on repairs and get the information that you need about your home at your convenience.

It means you’ll have more freedom in how you interact with us, and it means staff will be able to spend more time with you when you need that extra bit of support over the phone.

We run our tenant satisfaction survey in stages every year to get your feedback on what we’re doing well, where we can improve and what our priorities should be. 

We are delighted to have seen improvements in nine out of the
12 perception survey questions, including an increase in overall satisfaction with our services. We recognise that we have more work to do, but after a year of focusing on key services, we are very encouraged by these results. 

Set your creativity free and take a snap of what captures 'home' for you and enter our contest for a chance to win a £50 voucher!