April 2026 ISHA residents' update

Published: Mon, 04/27/26

April 2026

Dear

Welcome to your April issue of our residents' email newsletter.

This week, we're looking forward to meeting you in person at our next Neighbourhood Night tomorrow evening (Tuesday, 28 April). Next month, we'll be in Hackney (14 May) and Waltham Forest (28 May).

If you've visited our website recently, you might have noticed a few changes. The updates are designed to make the website easier to use for everyone and are the result of feedback from you, our residents. We're always looking to improve our communication with you, and there are more changes planned over the coming weeks and months. If you're interested in being involved, email [email protected] for more information.

Our office will be closed for two days in May for the bank holidays. On these days, you can still contact us in an emergency on the usual 0300 131 7300 phone number as our out-of-hours service is available 24/7.

And lastly, it's the local elections on Thursday, 7 May. Remember, you'll need to bring an accepted photo ID with you to vote. The Electoral Commission website has more information and provides a tool to find your polling station.

Thea
Director of People & Performance

Residents engaging with staff at a Neighbourhood Night event.

Join us for the Islington Neighbourhood Night tomorrow (Tuesday, 28 April) evening

Our first Neighbourhood Night for 2026 is being held at Shelbourne House, 2 Shelbourne Road, London N7 6DL, from 5.30 - 7.30pm on Tuesday, 28 April. This is a different venue from previous Islington Neighbourhood Nights.

Neighbourhood Nights are an opportunity for you to meet with our staff and talk about what is important to you.

If you can't make the date, we'll also be in Hackney on Thursday, 14 May and in Waltham Forest on Thursday, 28 May.

We hope to see you there! As always, there will be activities to keep children entertained and free food for everyone to enjoy.

An illustration showing people working together around a table and laptop.

Improvements to our website

Recently, we asked residents to join us online for a meeting to discuss and review our new website. It was great to hear your feedback and learn where you felt we could improve things.

Following the meeting, we've made some updates that we hope will make the ISHA website easier for everyone to use.

Changes include adding more language options, making language selection easier, and improving how you access policies.

A closed sign hanging in front of a window or door.

Office closure dates in May

There are two bank holidays in May (Monday 4 and Monday 25 May), and our office will be closed all day on both. We'll reopen as normal at 9am on the Tuesday after the bank holiday.

While we are closed, you can still call us on the usual 0300 131 7300 number to be put through to our emergency out-of-hours team.

You can read about what we consider an emergency on our website's contact us page.

A graphic of a voting box reminding people to bring photo ID when they vote.

There are local elections on Thursday, 7 May. Every seat in all 32 London borough councils is up for election, and there is also a local mayor election in Tower Hamlets. You can find your polling station on the Electoral Commission website. Polling stations are open from 7am – 10pm.

You don't need to bring your polling card, but you will need an accepted form of photo ID to vote.

Contact details

Damp and mould: [email protected]
Repairs: [email protected]
Rent enquiries: [email protected]
General housing (tenants): [email protected]
Home ownership & leasehold: [email protected]
Resident involvement: [email protected]
Communal or estate issues: [email protected]
Building or fire safety: [email protected]
Outreach & support: [email protected]
Complaints: [email protected]

Or call 0300 131 7300 to speak to us.

To report a gas leak call 0800 111 999.

Website: www.isha.co.uk

102 Blackstock Road
London England N4 2DR
GB

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