January 2026

Lunar New Year is special for ISHA, as many residents live in homes provided by the former Lien Viet Housing Association, now under our umbrella.

As they celebrate Tết on Tuesday 17 February, we wish them Chúc mừng năm mới". 

For the Chinese, it is the Year of the Horse, this year specifically the Fire Horse.

This year we will be providing funding for a traditional celebration being planned for Sunday, 1 March, which is free for all ISHA residents to attend.

Thank you to everyone who took the time to complete our recent resident priorities survey. 

We’re now moving into the next stage of the journey, and we’d love you to be part of it!

We’re hosting two resident involvement strategy creation workshops. There's an in-person session on Wednesday, 18 February and an online workshop the next day.

The workshops are all about creating a new five-year plan about how your voice is heard to improve the quality of your homes, services and community. The new resident involvement strategy can only work if your voice shapes it from the start.

Fill in the sign-up form to reserve your place.

A total of 63 residents shared their views with us — and what you told us has been incredibly valuable.

You told us the areas where we could improve the most are communications, repairs and maintenance, resident safety and security, service charges and better complaints and feedback processes.

You also shared ideas about working together to improve estates and neighbourhoods, helping to create more community activities that bring people together and help everyone feel safer and more connected.

Angela of Barnes House and Michael of Shoreditch Court have both won a window vac. They correctly answered the five questions about damp and mould in the winter 2025 issue of our ISHAhome magazine (PDF, 2.4mb).

Remember, if you see any signs of damp, mould or condensation in your home, get in touch so we can investigate and fix any issues. Call 0300 131 7300 or email RepairsAndMaintenance@isha.co.uk.

Last week, the Resident Scrutiny Panel met to look at ISHA’s new corporate and resident involvement strategic plans. ISHA's Chief Executive, Pippa, joined the session to share early ideas based on what residents have told us in surveys, conversations, and workshops.

Sarah, the Chair of the Resident Scrutiny Panel, said this about the meeting:

"The recent session showed again that resident voices can influence direction rather than just react after decisions are made."

Fellow panel member, Jay added: "Being able to ask challenging questions and contribute to discussions has shown me that resident voices genuinely shape ISHA’s direction."

We're warning our residents to be alert to possible scam text messages, WhatsApp messages and phone calls about repairs that are not from ISHA.

ISHA does not use WhatsApp to contact residents and would never ask for information this way.

If you're concerned about who's calling, hang up and phone us on 0300 131 7300, or email repairs@isha.co.uk.

We'll be able to tell you if there is a repair on our system for where you live, provide you with a reference number and give you more information about the repair itself.